ck54 Terms & Conditions

1 Introduction & Acceptance

Welcome to the ck54 online gaming platform. These Terms & Conditions ("Terms") form a legal agreement between ck54 ("we", "our", "Platform") and the user ("you", "member"). By browsing the ck54 website, creating an account, or using any of our services, you are considered to have accepted all of the terms set out below.

ck54 is committed to providing a safe and enjoyable online gaming experience for players in Bangladesh. We use SSL encryption and ensure fair play, and your security is always our top priority.

These terms were originally written in Bengali. In the event of any linguistic ambiguity, the Bengali version shall be considered final.

2 Eligibility & Age Requirement

To create an account and use the services at ck54, the following conditions must be met:

• You must be at least 21 years of age.
• You must use the platform of your own free will and voluntarily.
• Your account is for personal use only — it may not be used for commercial or representative purposes.
• Each individual may hold only one account.
• All information provided at the time of account creation must be true and accurate.

We may request identity documents or other proof for age verification at any time. ck54 reserves the right to temporarily suspend an account until adequate proof is provided.

2.1 Family Responsibility

The account holder is solely responsible for keeping their device and login credentials out of reach of minors. The use of parental control software is recommended.

3 Account Registration & Security

3.1 Registration Process

You must provide accurate and complete information when creating an account. Registering with false information may result in permanent account closure and forfeiture of any deposited funds.

3.2 Login Credential Security

It is your responsibility to keep your username and password completely confidential. You are personally responsible for all activity carried out through your account. If you suspect unauthorized access, contact us immediately.

3.3 Account Verification (KYC)

ck54 may carry out a Know Your Customer (KYC) process where required. As part of this, you may be asked to provide one or more of the following documents:

• A copy of your National ID (NID) or passport.
• Proof of mobile banking account (bKash, Nagad, Rocket, or Upay).
• A selfie or other identity verification materials.

Withdrawals may be held until verification is complete.

4 Deposits & Withdrawals

4.1 Supported Payment Methods

ck54 currently supports the following mobile banking methods:

• bKash — Bangladesh's most widely used mobile financial service.
• Nagad — The mobile financial service of the postal department.
• Rocket — The mobile banking service of Dutch-Bangla Bank.
• Upay — UCB's digital payment platform.

4.2 Deposit Rules

Please keep the following in mind when depositing funds into your account:

• Deposits must be made only from a mobile banking account registered in your own name.
• Deposits from third-party accounts are not accepted and are prohibited.
• Deposits below the minimum amount will not be processed.
• Providing false information about the amount or source of a deposit may result in account closure.

4.3 Withdrawal Rules

Withdrawal requests are generally processed within 10 to 45 minutes after verification and approval. The following conditions apply to withdrawals:

• Withdrawals can only be made to the same method used for the deposit.
• Withdrawals may be delayed if KYC verification is incomplete.
• Additional verification may be required in cases of suspicious activity.
• Winnings linked to an active bonus cannot be withdrawn until the wagering requirement for that bonus has been fully met.

5 Bonuses & Promotions

5.1 Welcome Bonus

Members making their first deposit at ck54 are eligible for a 150% welcome bonus, up to a maximum of ৳10,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20x — based on the bonus amount only (not on deposit + bonus).

5.3 General Bonus Terms

• Each bonus offer may have its own specific expiry period.
• Another bonus cannot be activated while one is already active (except for specific offers).
• Bonuses are valid for use in genuine gameplay only — not for test or artificial bets.
• ck54 reserves the right to modify, suspend, or cancel any bonus offer.
• If bonus abuse or manipulation is suspected, the account may be subject to investigation.

5.4 VIP Program

The ck54 VIP program has four tiers, each with a different weekly cashback benefit:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.8% weekly cashback.
• Platinum: Up to 1.0% weekly cashback.

Tier advancement is determined by gaming activity. Full details of the benefits at each tier are listed on the ck54 Casino page.

6 Gameplay & Fair Play

6.1 Game Services

ck54 offers a range of game types — slots, live casino, sports betting, fishing games, and more. All games are powered by leading software providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others).

6.2 Fair Play Policy

ck54 is fully committed to fair play. Any form of cheating, software manipulation, or attempt to gain an artificial advantage will result in immediate account closure and forfeiture of all balances.

6.3 Technical Issues

If a game is left incomplete due to a technical fault or connection disruption, ck54 will endeavor to provide the best possible resolution. However, compensation may not be possible where the connection issue is on the user's end.

6.4 Sports Betting

Markets and odds in the sports betting section are subject to change at all times. If a market is cancelled, the stake for the relevant bet will be refunded. Where there is a dispute over the outcome of a specific event, ck54's decision shall be final.

7 Responsible Gaming

ck54 places the highest importance on responsible gaming. Gaming is a form of entertainment — it is not a solution to financial problems.

We provide the following tools:

• Deposit Limits: Set a maximum daily, weekly, or monthly deposit amount.
• Self-Exclusion: Exclude yourself from the platform for a set period of time.
• Reality Check: A setting that sends you regular break reminders.
• Account Cooling-Off: Temporarily restrict access to your account.

To activate these tools, contact us via 24/7 live chat or email at [email protected].

8 Privacy & Data Protection

ck54 takes the protection of your personal information very seriously. We use industry-standard SSL encryption technology to keep your data secure.

8.1 Data Collection

ck54 may collect the following types of information:

• Personal information provided at registration (name, mobile number, etc.).
• Payment and transaction information.
• Gaming activity data.
• Technical information relating to your device and browser.

8.2 Use of Data

Collected information is used for service improvement, fraud prevention, meeting legal obligations, and providing a personalized experience. Read our Privacy Policy for full details.

8.3 Data Sharing

ck54 does not sell your personal information to third parties. However, information may be shared where required by legal obligation or at the request of a regulatory authority.

9 Prohibited Conduct

The following activities are strictly prohibited on ck54:

• Creating or operating multiple accounts.
• Accessing or using another person's account.
• Using third-party software, bots, or automation.
• Abusing or manipulating the bonus system.
• Conducting money laundering or illegal financial activities.
• Harassing or threatening other players or staff.
• Attempting to interfere with the platform's security.
• Operating an account with false information.
• Coordinating betting manipulation.
• Using the platform's intellectual property without authorization.

10 Account Suspension & Closure

10.1 ck54's Authority

ck54 reserves the right to temporarily suspend or permanently close any account, for any reason, without prior notice. This authority is exercised in particular when:

• Any provision of these terms and conditions is violated.
• Suspicious activity is observed on the account.
• KYC verification has not been completed.
• Legal or regulatory reasons require action.

10.2 User Rights

You may close your account at any time. To request account closure, email [email protected]. Before closing your account, ensure that all active bonus wagering has been completed and any applicable withdrawals have been processed.

10.3 Balance Refund

If any real money (real money, not bonus) balance remains at the time of account closure and there are no instances of terms violations, ck54 will consider returning that amount.

11 Limitation of Liability

ck54 always strives to provide reliable service. However, our liability is limited in the following cases:

• Losses caused by technical errors, server outages, or issues with third-party services.
• Game sessions interrupted due to internet connectivity disruptions.
• Unforeseen circumstances (force majeure) such as natural disasters, war, or government restrictions.
• Losses resulting from the user's own negligence or breach of terms.

In any circumstance, ck54's total liability shall not exceed the actual deposit amount made by the member during that specific period.

ck54 is an entertainment platform. ck54 shall not be liable for financial losses from gaming — all betting decisions are the user's own.

12 Changes to Terms

ck54 reserves the right to partially or fully amend these terms and conditions at any time. For significant changes, we will:

• Update the date on this page.
• Notify members via registered email or live chat if necessary.

Continued use of the platform after updated terms are published will be considered acceptance of the new terms. Therefore, it is recommended to visit this page regularly.

12.1 Dispute Resolution

If you have any dispute or complaint, please contact our support team first. Reaching us via 24/7 live chat or email at [email protected], we will try to provide a quick resolution.

12.2 Entire Agreement

These terms and conditions constitute the entire agreement between ck54 and the member and shall supersede all prior oral or written understandings.