ck54's Privacy Policy

1. Introduction & Scope

ck54 is committed to creating a safe and trustworthy online gaming environment for players in Bangladesh. The purpose of this Privacy Policy is to inform visitors to our website and account holders about how their personal information is managed.

This policy applies to all services offered on the ck54 platform — including Live Casino, Slots, Cricket Betting, Esports, Happy Fishing, and other gaming categories. Our services are intended for people aged 21 and above only.

If you disagree with any part of this policy, please stop using our services and contact our support team.

2. Information We Collect

ck54 may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and verification information related to your national identity card
• Email address and mobile number
• Payment details required for financial transactions (bKash, Nagad, Rocket, Upay account numbers)
• Any additional information provided at the time of account registration

2.2 Automatically Collected Information

• IP address and device identification (device ID, operating system, browser type)
• Browsing activity on the website, page visit times, and session duration
• Information obtained from cookies and similar tracking technologies
• Gaming activity history and transaction records

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may sometimes collect information from trusted third parties. Information collected in this way is used only for the necessary purposes.

3. How We Use Your Information

ck54 uses the information collected for the following purposes:

1. To create, manage, and verify accounts
2. To process financial transactions via deposits and withdrawals (bKash, Nagad, Rocket, Upay)
3. To provide and improve gaming services
4. To inform you about relevant bonus offers, promotions, and updates
5. To prevent fraud, money laundering, and other illegal activities
6. To take the steps necessary to ensure responsible gaming
7. To provide customer service and support
8. To enforce our terms and conditions
9. To comply with legal obligations

7. Data Retention Period

ck54 retains your personal information only for as long as is needed to fulfil the relevant purpose or to comply with applicable law.

• Information from active accounts may be retained for a specified period after the account is closed.
• Transaction records are kept for the period required under financial regulations.
• Information related to fraud or disputes may be retained until resolution.
• Expired data is securely deleted or anonymised.

8. Your Rights

You have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to request that any inaccuracies in your information be corrected.
• Deletion: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Objection to Processing: The right to object to your information being used for certain purposes.
• Restriction: The right to request that processing of your information be restricted in certain circumstances.
• Portability: The right to receive your information in a structured and commonly used format.

To exercise any of these rights, please contact our support team. We will endeavour to respond to your request within a reasonable time. However, in some cases it may not be possible to fulfil a request in full due to legal reasons.

9. Protection of Children & Minors

ck54's services are strictly for people aged 21 and above only. We do not knowingly collect any information from minors.

Age verification is in place at the time of registration. If a person creates an account using false information and it is subsequently proven that they are under 21, the account will be closed immediately and the relevant information will be deleted.

If you suspect that a minor has registered on our platform, please notify our support team immediately.

10. International Data Transfers

To provide our services, your information may sometimes be transferred to servers located in various countries or to technology partners. In such cases we ensure that:

• Adequate safeguards are applied when transferring data.
• All partner organisations are contractually bound to meet minimum data protection standards.
• The level of data protection will be no less than the standard described in this policy.